Refund Policy

Refund Policy for Nuroon Store

At [Your Store Name], we strive to ensure our customers are completely satisfied with their purchases.

Eligibility for Refunds:

• Items must be unused, in their original packaging, and returned within 15 days of delivery.

• Products damaged during shipping or defective upon arrival are eligible for replacement or full refund.

• Custom-made or personalized products are non-refundable.

Refund Process:

1. Contact our customer support team at nuroon.store@gmail.com with your order number and reason for return.

2. Our team will guide you on the return process and provide the return address.

3. Once we receive and inspect the returned item, a refund will be processed to the original payment method within 7–10 business days.

Shipping Fees & Return Costs:

• Original shipping fees are non-refundable.

• Return shipping costs are the responsibility of the customer unless the product is defective or damaged.

• We recommend using a tracked courier service to avoid disputes.

Exchanges:

• If you wish to exchange a product, please follow the same process and specify the desired replacement item.

We are committed to resolving all issues promptly and ensuring a hassle-free shopping experience.